Guest Room Attendant
Southern Management
- College Park, MD
- Permanent
- Full-time
Responsible for ensuring that guests have a clean, well-stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction.WHAT WE EXPECT FROM YOU:
- Maintain complete knowledge of correct maintenance and use of equipment
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys, beeper, and radios
- Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
- Organize and prioritize daily assignments
- Review assigned area and complete general removal of any trash or debris on floors
- Check assigned floor closets and complete linen requisition to replenish linen supplies
- Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram
- Maintain cleanliness and organization of floor closets
- Clean designated areas with proper chemicals, tools and equipment
- Transport any Room Service trays/items in guest hallways to service elevator landings
- Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
- Inspect condition of planters and plants; remove debris, polish planters
- Empty trash containers, ashtrays and ash urns in all assigned areas
- Remove trash; debris and cobwebs from all assigned areas
- Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas
- Report any damages or maintenance problems to the Housekeeping Supervisor
- Turn over any lost and found items to the Housekeeping Supervisor
- Ensure security of guest room access and hotel property
- Make up cribs and rollaway beds; transport to designated rooms
- Stock Housekeeping department supplies
- Assist Lobby Attendant as assigned
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Complete all required Appraisals
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Support Southern Management's Mission, Vision, and Values
- Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
- Contribute to team/company engagement efforts
- Perform other duties as assigned by Manager and/or Supervisor
- Perform job functions with attention to detail, speed and accuracy
- Maintain confidentiality of guest information and pertinent hotel data
- Knowledge of proper chemical handling
- Previous guest relations training
- Exert physical effort in lifting/transporting at least 75 pounds or more.
- Push/pull carts or equipment up to 250 pounds.
- Endure various physical movements throughout the work areas
- Must be able to reach above head and shoulder height to perform job duties
- Must be able to stand and exert well-paced mobility for up to 8 or more hours in length
- Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software:
- A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
- Company paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
- Continuing Education
- 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
- High School Diploma or equivalent required