Global Real Estate: Program Office Head – Executive Director
JPMorgan Chase
- New York City, NY
- Permanent
- Full-time
- Lead continuous process improvement efforts in GRE by implementing major initiatives in key focus areas
- Publish and syndicate updated roles & responsibilities and establish KPIs/SLAs for all roles and validate staffing ratios for functions globally
- Conduct regional and functional trainings and offsites for program management meeting effectiveness
- Conduct bi-monthly reviews with GRE program managers to ensure best practice uptake
- Publish updated client guidelines and conduct client trainings
- Manage scope form requirements and process for project definition
- Consolidate all firmwide standards in a centralize repository and ensure program manager syndication
- Run KPIs/SLAs review meetings with senior leadership and oversee reporting for improvements
- Partner with GRE Leadership to prioritize roadmap for additional program management improvements and conduct ongoing trainings as necessary
- Support functional and regional SMEs with problem solving and resource gathering for key initiatives
- Long term, oversee GRE Program Managers (dotted line reporting) in their roles as end-to-end accountable owners of project execution
- 10+ years of experience working as a program owner and/or program management leader
- 5+ years experience managing co-located and global teams
- Experience in a Large-Scale Organization - Ability to lead and implement best practices and process improvements across the entire GRE organization, driving consensus across GRE matrix
- Experience in large-scale implementation and change management preferred, especially managing diverse stakeholders
- Ability to communicate effectively with stakeholders and influence/present at all levels to senior audience in a concise, informative, and timely manner