Member Service Center Specialist I, II, III, or Senior - AK
Global Federal Credit Union
Anchorage, AK
Permanent
Full-time
1 month ago
OverviewReports To: Assistant Member Service Center Team ManagerPrimary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.Duties and Responsibilities: * Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
Develop and maintain a current in-depth knowledge of credit union services and policies.
Receive and post, or accurately record and forward for processing, member account transactions and research requests.
Identify and offer products and services that would be beneficial to the member.
Perform other duties as assigned.
QualificationsEducation: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure.CompensationSalary Pay Range:
Member Service Center Specialist I (Category 16): $36,582 - $51,947 annually
Member Service Center Specialist II (Category 15): $38,412 - $55,312 annually
Member Service Center Specialist III (Category 14): $41,484 - $60,567 annually
Senior Member Service Center Specialist (Category 13): $44,803 - $66,309 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
