Tier 1 Software Customer Success Specialist
Next Step Systems
- Tucson, AZ
- Permanent
- Full-time
– First response to all customer requests.
– Serve as point-of-contact for customer-based training solutions.
– Perform a root-cause analysis on initial customer case submissions.
– Baseline testing of all relevant platforms.
– Continuous regression testing of all relevant platforms.
– Work through the designated support channels to resolve customer submissions in an expeditious manner.
– Provide detailed feedback as it relates to customer submissions both internally as well as externally.
– Focus on providing full resolution on first encounter.
– Be comfortable with a performance-based metric style environment.
– Set up meetings or calls between existing customers and company.
– Stay up to date on documentation as enhancements are made.
– Stay up to date on new products and services.
– Collaborate with leadership, business development and product development teams regarding customer trends.
– Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.Skills, Knowledge, Ability, Experience– 2 years of Technical Support experience is preferred.
– Knowledge of Microsoft Office.
– Ticketing System knowledge (Jira, Zendesk).
– Excellent verbal and written communication skills.
– Excellent working knowledge of tech applications and testing protocols.
– Critical thinking and problem-solving abilities.
– Attention to detail, deadlines and a desire to “get it done”.
– Experience with performance-based metrics system.
– Be knowledgeable in Solution Center case management systems.
– Valid Arizona driver’s license, satisfactory driving record and reliable transportation.
– Some travel required.Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona RecruitingLooking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Phone 630-428-0600 ext. 11 or email us at .,