Specialist Business Travel Americas

• Responsible for vendor management to ensure compliance with the SLAs defined globally and regionally, and the quality of the contracted service.
• Route through the appropriate channels all escalated problems and queries about travel reservations, claims and traveler experience in general.
• Responsible for communications to management, travelers, and stakeholders in the region, on relevant issues related to corporate travel.
• Advise and support businesses to maximize business productivity and minimize travel costs, deploying analysis tools and management reports.
• Design and conduct user training aligning with the travel agency and travel suppliers.
• Represent the area with internal audits with the guidance of Global Travel Management and Legal Entity. Interface with T&E to collect evidence.
• Formulate and ensure validity and compliance of the policies established in the region, aligned with global policies.
• Improve overall regional and global travel experience by implementing global/regional projects and initiatives. Examples: RFPs, customer satisfaction improvement, among others.
• Ensure and control the correct processing of supplier travel expenses.

• Graduated from University Careers related to the role. Graduate of Postgraduate (valued).
• Advanced in Spanish, English, and Portuguese.
• Advanced in Microsoft Office and SAP R/3.
• Effective communication, planning and prioritization, dealing with different stakeholders, customer focus, capable of ensuring on time-in full services delivery.

BASF