Manager - Asset Protection - East Coast Fulfillment Center - Elizabethtown, PA
Nordstrom
- Elizabethtown, PA
- Permanent
- Full-time
- Assume complete responsibility for building security and safety.
- Maintain access control standards and expectations (e.g. Velocity and card access controls).
- Respond to and report all store security and emergency situations, for example, administer first aid, escort hostile individuals from the building.
- Respond to, report and support Violence in the Workplace process.
- Partner with General Manager and other building leaders to educate employees about how to reduce loss of merchandise.
- Observer vendor/visitor and employee behavior for indicators of theft.
- Interview, hire and coach Asset Protection employees to ensure they meet performance standards and expectations.
- Review and approve all reports to ensure that Loss Prevention incidents and cases are reported properly.
- Take ownership of the training and execution of electronic walk-through metal detectors and hand-held metal detectors.
- Assume responsibility for internal investigations program and ensure that processes are in place and being executed to identify and resolve internal loss situations in a timely and efficient manner.
- Train building manager/manager-in-charge on opening and closing procedures for the building.
- Maintain a high level of confidentiality.
- Manage complexities of a building that may operate 24 hours a day to ensure that all Asset Protection, Safety and Security standards are always met.
- Support buildings of 1,000+ core employees.
- Support and contribute to the Supply Chain network priorities of ‘Safety, Team, Results’
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities.
- Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Proven success in investigations, loss prevention/asset protection and security procedures.
- The ability to develop and maintain productive relationships with other employees and leaders.
- Strong organizational, delegation and follow-through skills.
- The ability to manage competing priorities in a fast-paced environment.
- Computer proficiency, including use of monitoring and surveillance technologies.
- A comprehensive understanding of both APIS and XBR(preferred).
- Excellent communication and interpersonal skills
- A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
- Accountability, initiative and a high level of ownership.
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources