Human Services Assistant 2

• When you join the

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The

• Economically disadvantaged
• Substance dependent
• Mentally or physically disabled
• Child abuse and neglect
• Juvenile delinquent

• Experience in spreadsheet software which includes Excel, Smartsheet, etc
• Demonstrates ability to attend to fine detail and meet deadlines
• Initiative and aptitude for organizing a high volume of events and materials within a mostly paperless environment
• Experience analyzing problems and offering solutions in real time that de-escalate potentially high stress situations
• Demonstrated ability to be a positive team player in a fast paced and changing environment

• Compose, type, and proofread a variety of correspondence including letters, memos. Determine proper formats and modes of address for letters memos and reports, presentations and forms.
• Use automated case management system (ORCA) to enter, update and retrieve client and contractor information in a timely and accurate manner.
• Use ORCA to issue purchasing documents to vendors and clients. Check billing invoices for accuracy, obtain counselor youth team member, or manager signature, and use ORCA to issue payment.
• Provide follow-up on unpaid authorization for payment (AFP) after consulting with appropriate counselor or youth team member. Maintain file and projections of client and contract cost services.
• Answer mobile phones and greet consumers and partners remotely. Obtain information in a cordial and friendly manner and direct others to appropriate destinations. Respond to consumers, other agencies and the public to questions about specific Vocational Rehabilitation services, policies, office procedures and eligibility.
• Schedule appointments for youth team members.
• Make purchases for Youth Team following procedures outlined in the Business Integrity Manual
• Assist in planning team meetings and events, corresponding with partners to secure space, materials, technology, etc.
• Build, refine and maintain SmartSheet system for documenting all steps necessary in the provision of Pre-employment Transition Services.

• Provide direct support to consumers with disabilities. Complete forms, gather information, provide verbal and/or written information, and schedule appointments.
• Assist consumers in obtaining information and accessing resources.

• This position will begin as hybrid remote with the considerations to be fully remote. Locations other than Salem may be considered in the recruitment process since a large majority of the work will need to be accomplished remotely. However, this position may need to initially report to VR offices and other locations for access to printing, mailing, gathering, and dissemination of materials, and for team trainings.
• Regular work with a diverse group of contracted program partners.
• Mostly remote work with significant time spent on a computer and using a mobile phone for communications in an environment with frequent interruptions due to instant messages phone calls to meet staff or partner needs.
• Must have the ability and initiative to work independently much of the time and under critical timelines with a high level of accuracy.
• Occasional local or out of town travel is necessary.

• A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.
• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Must have a valid driver’s license and a good driving record. If not, must provide an acceptable alternative.

• This position is represented by the Union (SEIU).
• This recruitment may be used to fill future vacancies.
• Have questions about Workday, and want some tips on understanding the state application process? Check out our

State of Oregon