Referral Coordinator- Referral Initiative- Physician Practice
Hackensack Meridian Health
- Hasbrouck Heights, NJ
- Permanent
- Full-time
- Responsible for overseeing the referral process for the providers assigned.
- Ensures key elements such as accurate data entry of demographic information, referral specialty and destination and authorizations (if needed) are completed.
- Works with providers to identify urgent versus routine referrals for services and prioritizes workflow accordingly.
- Assures that any associated order is also placed in the EMR to validate the referred service.
- Responsible to assure that the referred service is scheduled and that the patient is aware of their appointment. This will involve interactions with the referring office, the consulting office, the Patient Access Center and the patient themselves.
- As the appointment is confirmed be responsible for entering the status into Epic for stakeholders to be aware of the status of the referral. If the patient is not able to be seen or has not accepted the appointment for service will be responsible for alerting the referring provider.
- Responsible for following up with the patient and the consulted provider to assure the patient kept their appointment and were seen for the service.
- Responsible for interacting with consulting service to assure that a status report and/or assessment is generated and is forwarded back to the referring provider and that the referring provider is alerted that the report is available for their review.
- Responsible for updating referral status in EMR and generating any status reports as needed by stakeholders.
- Participate in any performance improvement activities to address Referral Loop closure deficiencies, patient satisfaction issues and provider satisfaction concerns.
- Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner.
- Communicates potential patient satisfaction issues to the manager.
- Keeps informed regarding the practice's performance on patient satisfaction surveys and works to improve overall satisfaction.
- Complete all other assigned duties and projects in a timely fashion.
- Actively participate in all required meetings.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Two years progressively responsible medical receptionist/medical office experience
- Secretarial science education or comparable experience preferred.
- Post High School course in medical terminology and secretarial skills preferred.
20232023 & 2022 Magnet Designationsfor 9 HMH Institutions2022Newsweek 2022 Best Hospitals USA- HUMC - #572022Newsweek 2022 America’s Best Addiction Treatment CentersBlake Recovery Center at Carrier Clinic - #22023Diversity Inc. 2023Top Hospital and Health Systems2022Becker’s Hospital Review 2022- Top Places to Work in HealthcareJOBS FOR YOURelated JobsSave Job Save Job Save Job Save Job Recently Viewed JobsYou have no recently viewed jobs Jobs Near YouSave Job Save Job Save Job Save JobWE KEEP GETTING BETTERAt Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.pauseSTAY CONNECTEDFrom roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.Follow usHackensack Meridian Health does not conduct interviews over Microsoft Teams, charge for interviews or request financial information.