Customer Service / Inside Sales Associate
TDK-Lambda
- National City, CA
- $58,000-68,000 per year
- Permanent
- Full-time
- Review customer orders and RMA requests to ensure accuracy of information and that orders conform to ISO requirements as well as applicable terms and conditions of sale. Work closely with customers and/or reps to make changes to orders when needed to comply.
- Understand customer contracts to ensure compliance on both sides.
- Once orders are correct and complete, enter into ERP system, assign delivery dates and acknowledge back to customer. Maintain order files, open and closed, for traceability.
- Enter new customers in ERP system. Obtain required documents from customers and submit request to Finance department for credit approval and set up.
- Work customer requests to expedite, cancel or return product.
- Continuously review backlog reports for sales orders and RMAs to ensure orders are picking and shipping on time and notify customers of shipping delays.
- Participate as member of call group, answering calls made to Inside Sales 800 line when at desk. Assist with all nontechnical inquiries.
- Support Regional Sales Managers and Rep firm’s requests for information, reports, etc.
- Bachelor’s degree (B.A.) or equivalent from two-year college or technical school.
- Five years related experience; or equivalent combination of education and experience.
- Intermediate ability to prepare MS Word documents and MS Excel spreadsheets.
- Understanding of ERP systems, supply and demand, and material flow from factory to customer.
- Understanding of logistics with regards to shipping of product, familiarity with different carriers, service levels, and options available to ensure timely, cost-effective delivery of material.
- Strong administrative and organizational skills, attention to detail.
- Successful multi-tasking/priority management skills. Work well under pressure while juggling many responsibilities and meeting stringent deadlines.
- Strong interpersonal and communication (listening, written & verbal) skills.
- Positive energetic attitude.
- Comfortable being assertive when appropriate.
- Effective problem-solving skills and flexibility; open to new ideas and change.
- Superior stress management skills, ability to handle difficult/stressful situations while maintaining professional composure and judgment. Familiarity with month ends and meeting revenue deadlines.