Customer Service Representative I - (Bonded-CSR)
Customs Goods LLC
- Carson, CA
- Permanent
- Full-time
- Must respond to all inquiries from customers in a courteous and effective manner
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export customs purposes are compliant and correct.
- Submits required documents to Customs.
- Compares identifying information and counts, weights or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
- Processes Dock Receipts for incoming shipments, records exceptions and communicates this information to the customer.
- Answers Customer queries regarding inventories and availability of freight.
- Maintains inventories in the WMS system and Bonded Ledger.
- Coordinates shipping method upon customer's request.
- Provide customer service to drivers for merchandise pickup and delivery.
- Process receiving and shipping documentation.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Invoices customers for services rendered.
- Performing additional duties where needed.
- While performing the duties of this job, the employee will work in the office for most of the day, occasionally walking to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.
- Prolonged periods were sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Occasional bending, reaching overhead.
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- High school diploma or GED and over two years’ related experience.
- Experience in trucking environment is preferred.
- Knowledge of Transportation Management Systems (TMS) preferably Trinium.
- Knowledge of Microsoft Office/Outlook/ Excel.
- Have excellent oral and written communication skills
- Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting, and proofing.
- Must be able to be professional at all time and flexible with changing situations.
- Must be able to communicate effectively orally and in writing
- Upholds organizational values