Client Care Associate
Forever, Inc
- Green Bay, WI
- $17.00 per hour
- Permanent
- Full-time
- Competitive Salary: up to $17 per hour depending on your experience
- Paid Training
- Paid Time Off
- Equity Incentive Plan
- Remote Working Opportunities
- Very Competitive Benefits Package
- Retirement Plan with Company Match
- Generous Bonus Program
- Experience in a client-facing position preferably via phone, email, chat, or social media with a technology company
- Proficient understanding of computer and smartphone technology concepts.
- A positive and empathetic attitude.
- Strong verbal and written communication skills.
- A willingness to go above and beyond for our clients and for our broader FOREVER client care team.
- The ability to adapt to change and work in a fast-paced environment.
- Excellent organizational skills.
- A strong ability to multitask and manage multiple client requests simultaneously.
- Provide concierge client support via phone, email, and/or live chat to ensure an excellent customer experience.
- Maintain detailed documentation of your interactions with clients (knowledge of Zendesk or similar software preferred).
- Demonstrate superior knowledge of all products and services related to FOREVER’s complete memory-keeping platform. Agents will need to help our clients use the FOREVER application, download, and use our mobile apps (Android and iOS), download, and use our desktop apps (FOREVER Artisan® and Historian™), and navigate our marketing site to find and apply for current promotions.
- Go above and beyond for our clients to maintain a high level of client satisfaction.
- Work collaboratively in a team environment across our business.
- Conduct usability testing for mobile, web, and desktop applications.
- A rotating schedule that includes evenings and weekends.