Supervisor Hospital Information Desk - Volunteers

• Full Time - Exempt: Yes
• Job is based at Presbyterian Hospital
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• High School Diploma or GED required. Associates degree preferred.
• One to two years leadership/supervisory experience preferred.
• Healthcare experience preferred.
• Experience working with volunteers/ being a volunteer preferred.
• Standard supervisory experience working with a diverse team in a high-traffic setting.
• Ability to effectively and empathetically interact with customers to understand their needs and explain complicated but sensitive information about care, while respecting privacy.
• Demonstrated ability to communicate effectively with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Outgoing, personable, and comfortable with setting appropriate boundaries.
• Experience utilizing Microsoft Office Suite including Outlook, Teams, Word, Excel, and PowerPoint. Creating schedules, signage, and spreadsheets a plus.
• Proficient in problem solving and creative thinking in various scenarios; willingness to think outside of the box and work as a team to come up with solutions and ideas.
• Perform other duties as assigned.

• Supervises daily operations for the information desk based on departmental and organizational business goals and expectations.
• Oversees the schedules and coverage of the information desk with paid staff/volunteers. If the paid or volunteer personnel cannot cover the desk, this position must be able to step in as needed.
• Develops, maintains, and utilizes a daily checklist for the information desk area to ensure cleanliness and operational function.
• Regularly ensures information binders and tools that the staff and volunteers use at the information desk are updated with current information and resources.
• Consistently exhibits a strong supervisory presence by utilizing a solution-oriented, collaborative approach while at the desk and during all interactions.
• Stays current with essential information about hospital services and policies by attending leadership trainings and communicating with manager.
• Assists in screening and hiring new staff and volunteers, as needed.
• Communicates Presbyterian policies to visitors and connects with security to address issues that arise.
• Collaborates with and supports the Volunteer Services department by partnering with the leadership team and assisting with tasks, as needed.

Presbyterian Health Services