Sofware Support Analyst
Teledyne e2v
- Englewood, CO
- $42,680-56,980 per year
- Permanent
- Full-time
- Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
- Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
- Ensures effective and persevering completion of customer call tickets.
- Follows all quality management procedures for prioritization and recordkeeping. Updates call center call case database which tracks call case issues and progress.
- Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs. - Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
- If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
- High level of accuracy and attention to detail.
- Excellent verbal and written communication skills concise and complete.
- Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
- Ability to prepare reports, exercise discretion when dealing with confidential information. - Ability to work well with remote plant personnel and internally in a team setting.
- Bachelor’s degree from four-year College or University.
- Current valid driver’s license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:
- Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
- Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus - Will occasionally be in contact with moving mechanical equipment, and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes or airborne particles (safely below occupational exposure levels); Noise level is moderate.