Manager, Complex Sales Order Management
Metso
- York, PA
- Permanent
- Full-time
- Responsible for developing and managing the global team's competence, capability, and capacity to execute and deliver complex sales orders in a timely manner.
- Drive, coach, and support the teamĀ“s work to ensure successful completion of the orders in a timely and technically complete manner.
- Monitor the global workload across the team to ensure proper service levels are achieved.
- Ensure team provides overall oversight, coordination, monitoring, and communication of the cases to stakeholders throughout the delivery of the order and according to contractual requirements, corporate processes, and guidelines.
- Ensure deliveries are carried out efficiently in line with agreed schedules, quality, and cost.
- Maximize the business outcome and customer experience.
- Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals.
- Analyze and troubleshoot delivery issues in a timely fashion.
- Four (4) Year applicable Engineering, Supply Chain or Business Degree (or equivalent experience).
- Eight (8) years' experience in supply chain, order or project management, or sales support.
- Previous managerial experience is preferred.
- High sense of urgency and the ability to develop action plans and meet deadlines.
- Business and relationship oriented
- Must understand and have the ability to implement our BU/BL strategy, and fully understand the financial requirements.
- Strong communication skills, plus co-operation, interpersonal and presentation skills to manage internal and external interfaces.
- Knowledge of SAP and Salesforce applications is preferred.
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
- Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.