Senior Customer Support Engineer
Fastly
- San Francisco, CA
- $88,120-122,380 per year
- Permanent
- Full-time
- Manage customer CDN configurations over email and chat
- Communicate customer needs and requirements with the engineering, product and sales teams
- Contribute to our customer facing documentation when necessary
- Contribute to the processes and policies that scale our support organization as we grow
- Recommended minimum of 3-5 years of experience in customer support or sysadmin role
- Strong written communication skills and experience supporting customers via email, or chat
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Strong debugging skills and ability to debug connections using cURL, traceroute, dig and other network diagnostic tools
- San Francisco, CA
- Denver, CO
- New York, NY