Finance & Insurance Manager

• Manage F&I Sales and process of a designated Sales Team within the dealer network.
• Achieve sales revenue targets set by the Dealer Principal / Account Relationship Manager.
• Work with dealer sales management in achieving Income and Revenue targets, providing weekly/monthly F&I reports.
• Provide assistance whenever required in sale of maximum number of New and Used vehicles.
• Optimise sales of Value-Added Products. (VAP)
• Optimise sales of RV based products (Guaranteed Future Value Product, Leasing) In-House Finance and Conventional/ Islamic Finance products through partner banks
• Responsible for GFV/Lease end to end Trade Cycle Management (TCM) including solicitation and retention of new and existing customers Optimise car sales and F&I income
• Ensure that all processes and products comply with company and Central Bank regulations and guidelines, including but not limited to KYC, compliance and anti-money laundering
• Ensuring customer engagement is priority and remains paramount.
• Ensure all customer data is effectively recorded onto Connect/CenterPoint systems.
• Ownership of end-to-end F&I performance and results.
• Manage Documentation flow between AFF Hub and Brand.
• Work with dealer sales management to achieve all targets as set by AFF and Brands.
• Be able to demonstrate the Skills, Knowledge and controls required to manage overall sales process.
• Work with the Dealer Principal / Sales Manager to deliver and grow F&I revenue.
• Ensure customers are second faced with the aim of closing Unit Sales and F&I products
• Ensure customers are given the world’s warmest welcome and are made to feel special. Be transparent at all times and make the buying
• experience easy and personal always as per Al-Futtaim values.
• Ensure full compliance at all times in all interactions with customers, partner banks, in-house finance and leasing processes Dealer Principal / ARM
• Ensure that quality time is spent with customers by asking relevant
• questions. Record the answers on Connect system to allow the correct
• selection of vehicle and value-added products for every customer.
• Conduct meetings with Sales Manager daily to discuss vehicle and value
• added product sales and assist in training of new Sales Executives.
• Coach Sales Executives through the structure of the offer to be presented to the customer.
• Second face customers based on request before they leave the showroom.
• Maintain and develop relationship with new and existing customers to ensure continued customer loyalty to the brand.
• Ensure You act as a consultant for the brand team at showroom level.
• Ensure you are aware of all competitors’ products by doing mystery shopping exercises and collecting data directly from competitors’

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