Italian Support Analyst (HTML, CSS, JavaScript)
OneTrust
- Madrid
- Permanente
- Tiempo completo
- Support the Consent & Preferences components of OneTrust's Privacy & DataGovernance Cloud
- Provide consistently awesome multi-channel customer service to OneTrust's live customers
- Actively and accurately manage and drive to resolution a varied workload of customer support cases
- Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
- Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and the privacy industry, including CIPP/E & CIPM certifications
- Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
- Work independently to manage your time and commitments while meeting agreed performance levels
- Fluent Italian and English speaking
- Eager to learn and quick to pick up new skills
- Able to work independently while still contributing to a team
- Excited to find creative solutions to complex customer problems
- Able to manage and prioritise a varied workload while meeting SLAs and deadlines
- Focused on quality and attention to detail
- Dedicated to providing a great experience and able to build a rapport with customers
- Degree, higher education qualification or 1-3 years' work experience in a similar role
- 2+ years' experience in core web technologies, including HTML, CSS and JavaScript
- Practical experience working with and troubleshooting software & web services
- Ability to effectively communicate complex information in accessible language
- Experience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium)
- Familiarity with integrations & APIs
- Familiarity with mobile application development frameworks for Android / iOS
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies' remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.