Safety Investigation Specialist

Uber

  • 香港
  • 長期
  • 全職
  • 18天前
The team handles sensitive concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature.With safety as our top priority, the team is now looking for folks who can contribute to this by helping our clients involved in a critical incident.Your Impact In Role
  • Provide world class customer support through emails and phone calls for companies and their employees
  • Collaborate with partners and work towards any solution ideal for the incident
  • Look into data on a WoW basis to check for trends and help in improving the support we provide for our riders and driver partners
  • Handle Social Media Escalations when someone reports on Facebook/Twitter regarding an incident where their safety was compromised
  • Handle VIP clients who were on the receiving end of a driver partner's wrong behavior
  • Help in improving processes, so we always optimize for better customer experience. This involves communicating with high-value clients and eye for retention in times of - problems for the clients and companies
  • Contribute to building the team and the organization for long-term success
Working Hours
  • Shift work either 8AM - 5PM, 10AM - 7PM or 2PM - 11PM (based on business needs)
  • Total 40 hours a week, 5 days, 8 working hours every day
  • Willingness to work during public holidays rotating day/ night shifts, rotating weekend offs
The Experience You'll Bring
  • 2 years of customer support experience (preferred)
  • Phone support experience
  • Native Cantonese
  • Business level English
  • Problem-solving and critical thinking with detail-oriented
  • Strong stakeholder management and communication skills (written & verbal)
  • Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
  • Applicants must be authorised to work in Hong Kong without visa sponsorship
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Uber