Safety Investigation Specialist
Uber
- 香港
- 長期
- 全職
- Provide world class customer support through emails and phone calls for companies and their employees
- Collaborate with partners and work towards any solution ideal for the incident
- Look into data on a WoW basis to check for trends and help in improving the support we provide for our riders and driver partners
- Handle Social Media Escalations when someone reports on Facebook/Twitter regarding an incident where their safety was compromised
- Handle VIP clients who were on the receiving end of a driver partner's wrong behavior
- Help in improving processes, so we always optimize for better customer experience. This involves communicating with high-value clients and eye for retention in times of - problems for the clients and companies
- Contribute to building the team and the organization for long-term success
- Shift work either 8AM - 5PM, 10AM - 7PM or 2PM - 11PM (based on business needs)
- Total 40 hours a week, 5 days, 8 working hours every day
- Willingness to work during public holidays rotating day/ night shifts, rotating weekend offs
- 2 years of customer support experience (preferred)
- Phone support experience
- Native Cantonese
- Business level English
- Problem-solving and critical thinking with detail-oriented
- Strong stakeholder management and communication skills (written & verbal)
- Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
- Applicants must be authorised to work in Hong Kong without visa sponsorship