The Technical Support Associate position in Portsmouth, New Hampshire is responsible for playing a crucial part in delivering efficient and professional support to our customers and installers, ensuring a seamless experience with the products. You'll have a solid understanding of engaging with customers to resolve issues through a series of actions. Successful candidates will be willing to learn and collaborate well in a team environment.Technical Support Associate Responsibilities:Receive, assign, and manage support requests via phone or email.Follow established support processes to identify and address level 1 support issues.Escalate complex issues to level 2 support following the escalation process.Accurately process and record call transactions using support ticketing software.Track tickets through the support process until completion, including necessary follow-up.Create orders for replacement parts and monitor returns to ensure compliance with warranty guidelines.Technical Support Associate Qualifications:Strong organizational skills, exceptional problem-solving abilities, and attention to detail.Exceptional phone etiquette with the ability to manage multiple priorities under pressure.Self-motivated team player with a technical mindset and a passion to learn about and understand our product.Excellent written and verbal communication skills for effective interaction with internal and external contacts.Basic knowledge of software and hardware for personal computers and smartphones.Familiarity with customer service principles and practices.Technical Support Associate Details:Pay Rate: $20-$24/hrWork Hours: M-F 8 hour shift (flexible schedule from 7 am to 6 pm)Start Date: ASAPBenefits:Health and Prescription Coverage (while on assignment through Bonney)Full benefits offered by employer once hired permanently (401k, health, dental, vision)Ask us about our $$Referral Bonus Program$$If you believe you are a qualified candidate for our Technical Support Associate role please apply or contact us today! #BSCD
