Retail Customer Service II

IKEA

Sverige
Permanent
Deltid

1 dag sedan

Retail Customer Service II"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationEmployment typePart Time PermanentDepartmentCustomer RelationsDeadline2024-05-28You already applied for this job.Candidate profile (title) Why we will love youCandidate profile (text) - Default language You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.Key responsibilities (title) Apply now!Key responsibilities (text) JOB TYPE - Permanent (Regular), Part-time, In Location, Onsite; Retail, Sales, Services, Home FurnishingHOURS - From 20 to 34 hours per week (HL2)SHIFTS - Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 6am to 11pm; Work schedules are published one month in advancePAY - The starting rates/salary for this position range from $17.94.65 to $25.61 and will be based on equivalent work experiencePOSTING - The anticipated closing date is on or around 05/10/24BENEFITS ELIGIBLE? - YesAt IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!*Generous paid time off, holiday and sick time
*WiselyPay - get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environmentLet's connect What you'll be doing day to dayLet´s connect • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.

Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Local section (title) QUALIFICATIONSLocal section (text) • 1 year sales or customer service experience preferred

High School Diploma or equivalent

Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

IKEA

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