Customer Service Specialist
DigitalBGA
- Austin, TX
- $20.00 per hour
- Permanent
- Full-time
- Update CRM System: Maintain accurate and up-to-date records of client interactions, transactions, and progress within the CRM system.
- Client Communication: Initiate outbound calls to clients for various purposes such as follow-ups, updates, and addressing inquiries or concerns.
- Calls Handling: Efficiently manage incoming calls from clients, providing assistance, addressing queries, and directing calls to the appropriate departments or individuals.
- Mail Correspondence: Prepare and mail letters, documents, and packages as required, ensuring timely and accurate delivery.
- Packaging and Mailing: Handle packaging and shipping tasks efficiently, ensuring that all materials are properly organized and dispatched.
- Consumer Inquiries: Assist clients with product/service-related inquiries, troubleshooting, and issue resolution, ensuring a positive customer experience.
- Case Management Support: Collaborate with the Office Coordinator to support case management processes, including documentation, follow-ups, and resolution tracking.
- Must be in office, Monday - Friday, 9am - 6pm.
- Proven experience in a customer-facing role, preferably in a digital services or technology company.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in CRM systems and Google Workspace.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service to clients.
- Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
- $20 hourly pay.
- Health, dental, and vision insurance.
- Opportunities for career advancement and professional development.