Junior Account Manager (US/EU)
Trialfacts
- Stanford, IL Harvard, IL
- Permanent
- Full-time
Shape the Future of Medical Research
- 100% remote, forever
- Unlimited paid leave
- Client Relationship Management: Build and maintain trusting relationships with our clients, ensuring successful recruitment for their studies.
- Effective Communication: Excel in verbal and written communication, presenting, and handling difficult clients with finesse.
- Problem-Solving Ability: Addresses challenges proactively to ensure client projects stay on track. Determines root cause of issues and collaborates with clients and team members to ensure mutually beneficial solutions.
- Project Management: Manage the full recruitment process, demonstrating excellent organization, time management, and attention to detail.
- Continuous Learning: Acquire in-depth knowledge of our recruitment process to guide and educate clients effectively.
- Consultative Upselling: Identifies opportunities for Total Recruitment upgrades and additional rounds.
- Autonomy and Flexibility: Set your own hours based on what works for us and our clients, enjoy paid holidays, and work from anywhere with a good internet connection.
- Innovation and Impact: Work with research teams driving significant advancements in medical research from organisations like AstraZeneca, Harvard, Stanford, and many more.
- Growth and Learning: Opportunities for professional development, with access to courses and training programs.
- Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts.
- Exemplify Customer Focus: Proven ability to deliver client-focused solutions and maintain multiple account management projects simultaneously.
- Excel in Communication: Strong written and verbal English skills, with the ability to interact confidently with clients.
- Have Strong Project Management Skills: Demonstrated ability to manage projects with sharp attention to detail.
- Embrace Results-Driven Environment: Driven by results and committed to achieving key performance indicators.
- Are willing to work with overlap between US and EU business hours for client calls: A minimum of 4- 5 hours overlap with this timezone is needed.
- Experience: This is an entry level position. While B2B customer service experience is valued, we are willing to train up the right person.