Client Solutions Expert Team Manager (Settlements)
- Türkiye
- Kontrat
- Tam zamanlı
- Management of Pre and Post Submission Loan Applications and Client Expectations
- Managing of Client Solutions Experts who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
- Identify and implement process improvements
- Coach and mentor to drive performance
- Experience relevant to the role is preferred with a strong understanding and previous exposure to the Australian mortgage market
- At least 5 to 10 years of Australian Mortgage experience with extensive experience in a customer-facing role
- Excellent problem-solving skills and the ability to work effectively under pressure
- Previous management and leadership experience – even at a junior level, is preferred, but not required
- Must have extension lending/broker/finance support experience, preferably in credit assessment with exposure to entire application processes from submission to settlement
- Business/Commerce/Finance degree or diploma preferred but not essential
- Self-motivated with a desire to exceed expectations
- Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situation
- A high degree of competency in computer and web applications
- Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
- Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills, with the ability to think and act swiftly and proactively.
- Flex-first (Work from home) but must be willing to work onsite as needed or once a week.
- Health Insurance (HMO) for you & 1 free dependent
- Health & well-being programs
- Generous amount of leaves (total of 25 leaves – 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
- Extra allowances will be given for WFH set-up such as internet subsidy
- Life insurance effective on Day 1
- Access to training and opportunities for career progression/promotion
- Fun & exciting monthly social clubs – at the moment done virtually
- Government mandated benefits are provided – SSS, Philhealth, & Pag-ibig.
- You must have a stable fixed internet connection (minimum 25mbps)
- An ample working space with office table and chair is also required.
- Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
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