Assistant Store Manager
Jo-Ann Stores
- Rochester, NY
- Permanent
- Full-time
- Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
- Connects with the greater community and acts as a brand ambassador for JOANN.
- Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
- Stays adept at knowing the product and staying curious on new merchandise and trends.
- Communicates new initiatives, leadership messages, and promotions.
- Ensures impeccable execution of operational policies and procedures.
- Coaches and inspires the team to drive sales by exceeding customer expectations.
- Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
- Required to enter and exit truck beds to remove freight.
- Unloads freight from the truck and sorts it according to company procedures.
- Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
- Able to cope with change and shift direction as needed.
- Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals.
- Utilizes the FAST model to consistently deliver sales plan and company objective.
- Mentors and inspires the team to enhance the overall store’s performance.
- Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
- Develops in-store talent by creating succession plans and effectively managing performance.
- Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided.
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
- Ability to multi-task different areas of responsibility
- Ability to manage a store budget and labor levels
- Ability to maintain confidential information in a store
- Ability to recruit and train new talent
- Adaptable and "change-management" focused
- Coaching and mentoring skills
- Excellent problem-solving skills
- Excellent organization and communication skills
- Superior customer service skills and "customer-first" mindset
- Proficiency with inventory management software and POS software
- Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint, etc.)
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount