SMB Account Manager
Canary Technologies
- San Francisco, CA
- Permanent
- Full-time
- Drive Retention: Actively work to maintain and increase gross retention revenue within the SMB segment by implementing strategies to minimize churn and enhance customer loyalty.
- Manage Renewals & Minimize Churn: Take charge of the renewals process by identifying at-risk customers early and implementing targeted strategies to retain them. Actively engage with customers considering cancellation to understand their concerns and prevent churn.
- Identify Expansion Opportunities: Increase net retention revenue by analyzing health metrics and usage patterns to identify and surface opportunities for account expansion.
- Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives.
- BA/BS
- 2+ years of relevant work experience, preferably in a high-growth startup environment.
- Strong aptitude for data analysis, with the ability to derive meaningful insights from complex datasets.
- Excellent verbal and written communication skills, capable of conveying complex ideas effectively to a diverse audience.
- Proven track record of success in driving renewals and expansion initiatives specifically tailored to the SMB customer segment.
- Self-starter mentality with a demonstrated ability to initiate and drive projects to completion autonomously.
- Ability to work collaboratively across teams, building strong relationships with stakeholders and colleagues.
- Health Care Plan
- Paid Time Off (Vacation, Sick & Public Holidays)
- Stock Option Plan
- Flexibility to visit and travel to our offices (SF, Dallas, NYC)