Driver Dispatcher
Greyhound
- Everman, TX
- Permanent
- Full-time
- Adjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demand
- Receive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnel
- Document and report on the status of schedules and operational capacity in assigned geographical area for the future 12-24 hours
- Utilize active listening skills and exercise considerable diplomacy to establish and maintain good working relationships with internal and external customers and Company departments
- Keep track of DOT and FMCSA regulations and understand union Collective Bargaining Agreements to ensure compliance with Driver operations
- High School Diploma (Required)
- College Degree (Preferred)
- 1 year of customer service experience
- Must be willing and available to work a variety of shifts in a mission critical 24/7 environment, including nights, weekends, and holidays
- Excellent verbal and written communication skills
- Ability to make quick decisions and solve problems
- Proficiency in MS Suite: Outlook, Excel, Word, and Teams
- Thorough knowledge of United States geography
- Ability to work independently with little supervision and prioritize multiple tasks