IT Support Specialist, Rockford
Perfetti Van Melle
- Rockford, IL
- Permanent
- Full-time
- Coordinating events including security alerts with responsible support teams for analysis and actions.
- Proactively following security alerts, incidents and problems to ensure monitoring logs can and will be analyzed for system behavior to enable fast resolutions.
- Collaborating and supporting monitoring activities for both global and USA IT teams.
- Supporting the Customer Solutions team in turn-over-production activities to ensure the right monitoring will be implemented prior to the release to production.
- Conducting regular health checks to ensure optimal IT security, service availability and performance.
- Conducting preventative and proactive events analysis to ensure actions can be taken timely to prevent incidents and IT security risks.
- Certification, Associates or Bachelor's degree in IT related field such as Computer Science, Information Systems or Business Administration preferred
- 1-2+ years of relevant work experience within IT infrastructure support teams
- Knowledge of Windows server, network and desktop hardware, software and Microsoft Office applications preferred
- General End User Support Experience preferred
- SolarWinds and Infra monitoring experience preferred
- Knowledge of setting up remote access for users preferred
- Ability to administer a 250+ node network including firewalls a plus
- Ability to support networked printers and photocopiers preferred
- Working knowledge of current communications devices and protocols, server and desktop technologies preferred
- Excellent communicate both written and orally.
- Ability to prioritize, utilize time management, and work cross functionally.
- Ability to analyse system behavior to translate into actions.
- PTO package including vacation, sick, personal, and pay it forward time off
- 13 paid holidays
- 401k with Company Match up to 8%, ranking in the top 1% of the country
- Annual Bonus potential and merit-based increases
- Comprehensive Health Insurance
- Annual well-being subsidy
- 20 weeks Maternity & 12 weeks Paternity leave options
- Sam's Club or Costco annual membership reimbursement
- Tuition-Free College Program or Free Continued Education (BA, Masters, etc.)
- Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)