SKILLS REQUIRED:Knowledge of automotive systems & processAbility to maintain communication between the Body Shop Manager and the Parts staffKnowledge of approved and established procedures for conducting repairsAbility to stay current by reading shop manuals & technical bulletins and by attendingproduct training, etc.Knowledge of and ability to comply with quality control and inspection requirements inBody ShopAbility to visually inspect damaged vehicle and prepare estimate accuratelyAbility to document and itemize repairs on estimate sheetAbility to estimate time or repair jobs for purposes of efficient schedulingAbility to reference p a r t s catalogues and manuals for determining costs of labour & spare partsAbility to review insurance company estimates for accuracyKnowledge of parts inventory and ability to order parts and materials not in inventoryPOSITION SUMMARYThe Body Shop Advisor:Meets and establishes rapport with customers, justifies needed repairs and costs, andfollows up with customers to ensure their enthusiasm.Estimates damage to vehicles visually and is capable of dismantling portions of the damagedvehicle as necessary to evaluate damage more accurately.Completes estimate sheets to document damage and repairs required and work/repairorders to itemize parts and materials required.Calculates labour and painting costs to determine the total cost of repairs.Assigns repair orders to Body Shop team members based on the shop schedule and on theavailability and specialty of technicians.Evaluates the quality of repair jobs by Technicians and, if necessary, returns vehicles to theTechnicians for additional work if the repairs do not meet quality standards.Understands insurance company estimates of repairs and checks them for accuracy andcomprehensiveness.Completes the parts order sheet for all orders, investigates alternative sources for hard-to-locate parts, and checks parts when delivered.Should be capable of working independently and managing his or her time and work flow.