Dog Daycare Customer Service Representative
K9 Resorts Syosset
- Syosset, NY
- $17.00 per hour
- Permanent
- Full-time
- You love dogs.
- You’re fast paced, self-driven with a strong sense of urgency.
- You’re organized and detail oriented.
- You thrive when you have multiple challenges on your plate.
- You like to work with others and build a teamwork consensus
- You’re lively, enthusiastic and a very strong communicator.
- Greets all guests coming into the building
- Very customer service-oriented
- Answers telephone inquiries
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
- Able to use down time effectively
- Performs Check In/Check Out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of pets and makes sure they are properly placed in the building
- Works closely with owner in charge to handle small office tasks
- Provides tours of the facility to potential guests when necessary
- Provides personal playtimes for dogs when such a service is requested
- Performs body checks on dogs to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner: Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
- Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
- Well-organized and efficient
- Must be of moral and ethical character
- High level of emotional intelligence
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs