Collections Specialist
Avalara
- Pune, Maharashtra
- Permanent
- Full-time
Responsibilities
- Monitor customer accounts to identify outstanding debts.
- Investigate historical data for each customer account for the past due invoices.
- Follow up with the customer for the payment of the past due invoice(s).
- Update customer account status records.
- Prepare and present reports on collection activities and progress.
- Interact with customers to resolve outstanding payment issues through emails.
- Handle customer queries and resolve billing and customer credit issues.
- Identify and execute the necessary invoice adjustments.
- Send account statements to customers with payment instructions.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Setup call with onshore teams for process update, resolving customer queries and other issues.
- A degree in accounting, or a degree in business administration in finance.
- Must be a perfectionist by nature, with no tolerance for financial sloppiness.
- Must be highly skilled in dealing with financial and numeric data.
- An ability to prioritize and manage daily work activity.
- An ability to work independently.
- Must have very good verbal and non-verbal communication skills.
- Must have expertise in MS Office.
- Exposure to tools like Salesforce, NetSuite, and similar ERP systems would be preferred.
- Open to work in shift- 1.00pm to 10.00 pm (US/UK Shift)– Subject to change as per the process need.
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.