Specialist, Collections

• Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers
• Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis.
• Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
• Resolve customer issues and complaints concerning billing disputes.
• Perform uploads to customer websites.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Ability to work flexible hours (6:30PM to 3:30AM IST.)
• 3 to 6 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections
• Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.
• Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Self-Motivated and enthusiasm to learn and grow
• Should be able to perform duties with minimum supervision

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