Sales Representative -Chemistry
Laboratory Testing
- Hatfield, PA
- Permanent
- Full-time
- Establish new business by planning and organizing daily activities to call on existing customers and prospects within our Customer Relationship Management system. (CRM)
- Build and maintain a sales pipeline and management reports in LTI CRM program (Hubspot).
- Customer calls, visits, and call-reports.
- Leads, Opportunities, and Proposals.
- Wins and Losses.
- Customer complaints.
- Quoting within LTI ERP system (Infor-CSI)
- Build all quotes within ERP system and send directly to the customer or prospect.
- Routinely follow up on all open quotes for feedback and document in CRM.
- Work with Sales Management on negotiations, offering competitive solutions.
- Develop and execute quoting efficiencies.
- Order Management & Meeting Customer Expectations
- Open order management ensuring customers’ expectations are met.
- Clearly communicate all customers’ expectations to Order Entry and Operations to ensure proper order fulfillment.
- Learn, understand, and apply technical requirements associated with each discipline.
- Routinely participate in training to stay abreast on all job-related testing services.
- Understand each job-related testing service and industry standards such as ASTM, ISO, MIL-STD.
- Relate to customer requirements, applying the correct testing service.
- Comfortable making cold calls with new customers and following up quote activity for work that was not awarded.
- Lead the presentation of proposals to customers.
- Assist in the on-boarding process of new customers.
- Attends industry association meetings, seminars, and workshops to network with customers as needed.
- Responsible to provide reports to Management about trends within the Chemistry community, customer base, etc.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery, etc. through day-to-day interactions.
- Focuses sales efforts by studying existing and potential customers.
- Works with the Sales Manager & Marketing Department to make sure website, literature sheets, presentations, and messaging are in line with Chemistry, Corrosion & Powder Characterization Sales Strategy.
- Bachelor's Degree (BS or BA) from four-year college or university, or minimum of four years of related experience in technical B2B sales, or technical experience working in a field environment where customer relations were being developed.
- Strong Communicator.
- Background in metals and manufacturing or similar field, with an understanding of chemical analysis and material testing.
- Ability to read and interpret technical drawings, specifications, and proprietary customer requirements.
- Strong background in Chemistry is an advantage.
- Experience in B2B sales, particularly in industries related to material testing or chemical analysis such as Aerospace, Additive, Defense, Medical, etc.
- Computer skills required: (Enterprise Resource Planning Systems, Customer Relationship Management Systems, Microsoft Excel, Outlook, Power Point, Word).
- Willing to travel up to 25 percent of the time (local travel).
- Strong oral and written communication skillset.
- Must be organized and results driven.
- Ability to multi-task and prioritize activities that require completion.
- Ability to work independently and with teams.