Business Collaboration Software Support
Children's Healthcare of Atlanta
- Georgia
- Permanent
- Full-time
- Experience in facilitation in computer software, education, healthcare/ business systems, and/or staff development
- Experience with Microsoft Office365, Windows 10, Webex teams, Jabber, Mobile applications and other enterprise collaborative applications.
- 2 years of Windows or desktop experience
- 1 year of end user training or at the elbow support
- Experience in communicating effectively with all levels of staff to include Leadership
- Experience in providing support and training for desktop applications
- A+ certification
- Experience in a healthcare setting
- Graduation from accredited senior college with a degree in computer science, training and development, business, education, nursing, or equivalent experience
- No professional certifications required
- Excellent communication, organizational, and time management skills
- Strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
- Executive-level presence and comfortable providing tailored support to leaders
- Must be adaptable to change and able to function in a dynamic environment subject to impromptu changes in schedules and priorities
- Strong initiative and can establish personal goals and take responsibility for meeting them within defined timelines and with minimal supervisor assistance
- Flexibility to work rotating schedule and available as needed to respond to emergency situations
1.Provides one-on-one tutoring and at-the-elbow support to users ensuring staff are able to operate and navigate Microsoft Office365, OneDrive, Webex, Webex Teams, Jabber, EMA and other enterprise collaboration applications and end-user technology within the Children’s Healthcare of Atlanta system.
2.Provides collaboration application consultations to teams in order to help improve team performance and efficiency.
3.Collaborates with Technical Training to provide input for training materials, including lesson plans, tip sheets, assessments used to support training, implementations, and post-training reinforcement.
4.Performs rounds regularly in departments, and as needed during urgent or escalated requests while providing support and instruction to staff on effective use of technology.
5.Works collaboratively with other members of IS&T and Learning Services to support end user adoption of collaboration business applications and end user technology.
6.Gathers user needs and technical support issues and acts as liaison to IS&T to ensure user issues are resolved.
7.Assists Technical Training in understanding training needs, tasks, and job analysis to develop technical training strategies.
8.Participates in educational and leadership opportunities to enhance professional growth and expertise.
9.Performs IS&T Collaboration Bar duties within defined requirements.
10.Supports IS&T in Major Incident management as “boots on the ground” for Major events within covered space.
11.Maintains knowledge of basic Children's Healthcare of Atlanta policies and procedures.
12.Other duties as assigned.Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.Primary Location Address 1575 Northeast Expy NEJob Family IT Support/Field Services