Associate Channel Manager, Brand Experience & Visual Merchandising

• Be a catalyst and connector between brand/strategy and product/benefits to deliver unique brand stories to the end customer.
• Inspire end customers to discover bathroom and kitchen solutions through compelling visual storytelling (displays + graphics) for the brand overall and specific products on display throughout the store.
• Inspire end customers to discover solutions through compelling visual brand experiences in all categories.
• Confidently provide new ways of solving existing problems to deliver a consistent brand experience across all store/showroom locations.
• Lead the synthesis of relevant consumer learning from multiple sources (custom research, trends, social media listening, etc.) and translating information into insights, display ideas and communications that are impactful and inspire the brand team to act.
• Stitch together multiple pieces of information/input to activate and execute each project with excellence (with or without the help of the broader team).
• Have extreme comfort with ambiguity and ability to navigate dynamic project scopes. This is a big one!!! You'll need to do things you might have never done before, or no one has done before.
• Lead/manage collaboration with internal and external creative resources on all projects.
• Demonstrate ability and desire to think and do out-of-the-box activities/methods to problem solve. This is not a cookie cutter job. Can not be intimidated to roll up your sleeves and jump in.
• Partner with cross-functional team members to activate and deliver display and graphic deliverables as part of twice-yearly product launch process.
• Possess strong intellectual curiosity. You'll need to find new ways of solving existing problems.
• Be positive, creative, and enthusiastic, you think quickly on your feet and adapt easily to change.
• Lead project management and activation of display and graphic elements for new store/showroom concepts by translating prototypes to reality for roll-out to market.
• Own the execution and maintenance of channel-specific Visual Merchandising Guides to ensure visual standards for displays and graphics are implemented and maintained with consistency for all store formats.
• Own graphic plan for new stores/showrooms - graphic list plus specific installation instructions for each graphic element; evolves as new graphics are introduced.
• Maintain Storefront portal content for stores/showrooms to ensure each location can order display and graphic replacements when needed.

• Experience within a team that has elevated the brand by providing visual solutions that both celebrate and sell product via thoughtful display and messaging elements.
• You've been part of teams which always think with a 'brand-first' approach to solving consumer experience challenges.

• Intrinsic understanding that all brand experiences and related activations are inextricably linked to each other - nothing stands alone.
• Ability to collaborate on design strategy and ultimately to execute with excellence.
• Customer Segmentation & Consumer Journey Knowledge
• Studies customer segmentation to fully understand what target audience(s) need to see/feel/hear and experience in a shopping environment to be motivated to purchase.
• Works within customer journey framework to provide and execute solutions that resolve pain/friction points for the shopper while in-store/showroom.
• Evaluates the competition (in and out of category) to ensure Kohler remains competitive in a rapidly changing interior/home goods market.
• Presents practical experience of providing solutions for multiple channels.

• Possess strong knowledge of visual merchandising processes (from concept to roll-out) that enable the creation of brand experiences via compelling product displays and thoughtful messaging designed to attract customers and encourage purchase.
• Understanding of how visual merchandising solutions can be rolled-out or rearticulated across multiple store/showroom formats.
• Ability to visualize a space and create an experience that fits the space and the products they want to display.

• Bachelor's Degree required.
• 3+ years of successful visual merchandising experience required.
• 3+ years of successful design experience - Portfolio examples will be requested during the interview process.
• Proficiency in Microsoft Word, PowerPoint & Excel required.
• Proficiency in Adobe Suites preferred.
• Product design and/or interior design 3D software (AutoCAD and Revit preferred.) experience preferred.

Kohler