Operations Specialist
Engie
- Mabalacat, Pampanga
- Permanent
- Full-time
resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication.LOCATION:Mabalacat, PampangaWork Set-Up:On-sitePRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Answer incoming calls from utilities, clients and vendors.
- Contact vendors and/or clients to:
- Retrieve bills late arriving, missing bills not received & accounts without bills
- Verify final billing and obtain all necessary information
- Update or correct mailing addresses
- Provide letters of authorization (LOA)
- Request late fees to be waived, via phone call
- Multiple estimated bills
- Searching each account for any payment inconsistencies or errors including, but not limited to:
- Gap edits
- Prior balance edits
- Perform critical thinking skills to investigate payment discrepancies such as:
- Stale checks
- Returned checks
- Void & reissue of payment
- Advance critical payments
- Some manual data entry for bills as needed.
- Update or correct units of measure as needed
- Perform inactivation of accounts and/or sites
- Delete duplicate bill copies
- Research accounts with zero cost or consumption
- Sending and confirming receipt of Bankruptcy documentation
- Ensure data accuracy
- Ensure that follow-up, email, and correspondence are completed in a timely manner.
- Follow standard operating procedures within these tasks
- Perform other duties as assigned.
Education/Certification/Knowledge
- Requires a high school diploma or its equivalent.
- Basic understanding of general ledger coding and account set up preferred
- Requires two years of clerical and/or customer related work experience
- Other combinations of experience/education may be considered
- Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
- Must have excellent phone skills and customer service
- Must be able to organize, prioritize, and use time management tools
- Ability to demonstrate basic mathematical aptitude
- Demonstrated excellent oral and written communication skills
- Must be a team player who is detail oriented, dependable and adaptable
- Must be flexible with schedule and available for overtime work as needed
- Ability to be proactive in order to provide superior service to clients
- Basic understanding of ENGIE Impact services and offerings
- Basic understanding of client accrual files and reporting
- Must be able to adapt to change easily
▪ Team environment, desk sharing probable with co-worker on alternate shift.
▪ Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees.
▪ This position requires someone who is capable of effectively working in a highly fluid and rapidly changing environment.REQUIRED PHYSICAL ABILITIES
▪ Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
▪ Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
▪ Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
▪ Adequate hearing and verbal abilities to communicate effectively in person and by telephone
▪ Ability to lift and carry a stack of forms and documents weighing up to 15 poundsBusiness Unit: GBU Energy SolutionsDivision: Carbon & Data ManagementLegal Entity: ENGIE IMPACT PHILIPPINES, INC.Contract Type: PermanentJob Type: Full - TimeProfessional Experience: Junior (experienceEducation Level: High School Diploma/GED/A Levels