Accounts Receivable Specialist - Senior Process Associate – French – Remote EMEA/EU
Genpact
- București
- Permanent
- Full-time
Responsibilities
- Work closely with Team leader and Team members
- Perform Senior AR Specialist daily activities: complete DTL and supports others with coaching on completion of metrics
- Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases
- Manage complex customer accounts
- Acts as a buddy of new joiners during business specific training, shadowing
- Is the second voice collector within the team on escalated, aged items
- Run existing reports on a daily, weekly, and monthly basis
- Improve & maintain reports based on the I2C standards
- Learn and develop soft and hard skills based on Genome Profile setup
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
- Have a controllership overview of the dunning cycle/letters.
- Balance risk and growth objectives by providing a good link to the commercial, and actively supporting Credit/ Risk analyses and reviews.
- Validate that reports meet risk & financial requirements.
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
- There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
- Accomplish all responsibilities in line with client compliance and integrity requirements.
Minimum qualifications
- Full professional knowledge of French, min. C1
- English B2 level is an advantage.
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Demonstrated effective cash collection skills, with detail orientation.
- Proven financial analysis skills
- Ability to be hardworking and to think “outside the box”.
- Excellent proven interpersonal and teamwork skills.
- Excellent verbal and written communication skills.
- Capable of inventive problem solving, while remaining customer focused.
- Cultural awareness in a diverse and international environment.
- Thirst for learning.
- Solid knowledge and experience of Collection Tool (GECARS, CORA, etc) is a plus.
- Multilingual preferred.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.