Customer Service Associate
Foundever
- Orem, UT
- $17.00 per hour
- Permanent
- Full-time
- Ability to work onsite- 545 E University Pkwy, Orem, UT 84097
- operations hours M-F 6AM-10PM & Su/Sa 7AM-3:30PM MST
- Able to drive customer satisfaction through voice, chat, and/or email communications
- Able to resolve issues in a timely manner
- Can multi-task and navigate through multiple systems
- Are eager to advance your career with a reliable company
- Excellent writing, grammar, and communication skills
- Are 18+ years of age
- Have a high school diploma or GED
- Can pass a criminal background check & drug test
- Have 1 -2 years of service, sales, and/or retail experience
- Team Player
- Numbers and Goal Driven
- Detail Oriented
- Organizational Management
- Open to feedback on Core Competencies
- Patience
- Navigating and investigating systems
- Customer Service Aptitude
- Critical Thinking
- Knowledge Retention
- Process Driven
- 2-4 years of professional experience in a support role
- Strong writing skills. Expert communicator in both small-talk and high pressure moments
- Must thrive in dynamic environments. Driven to take on new responsibilities
- True Team Player. Open to accepting feedback to ensure the teams success
- Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks
- Flexibility - We are disrupting an industry so changes to traditional processes should be expected
- Ability to deal with extremely confidential and sensitive information
- Zendesk experience preferred
- $17/h
- 100% Paid Professional Training
- Medical Benefits
- Employee Assistance Program (EAP)
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)