Patient Service Representative - Student Health Full time Days
Northwestern Medicine
- Evanston, IL
- $18.06 per hour
- Permanent
- Full-time
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- Administrative and Clerical, Evanston, Illinois, United States
- $10,000 Tuition Reimbursement per year ($5,700 part-time)
- $10,000 Student Loan Repayment ($5,000 part-time)
- $1,000 Professional Development per year ($500 part-time)
- $250 Wellbeing Fund per year($125 for part-time)
- Matching 401(k)
- Excellent medical, dental and vision coverage
- Life insurance
- Annual Employee Salary Increase and Incentive Bonus
- Paid time off and Holiday pay
- Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
- Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances and point of service payments.
- Posts payments, process billing information and perform “end of day” cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
- High school diploma or GED equivalent.
- Zero (0) to two (2) years experience in a customer service position.
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.