Hotel Front Desk Attendant

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

Holiday Inn