Senior Network Engineer

• Respond promptly to internal customer inquiries, troubleshoot, and resolve issues related to Data Center Networking and ACI technologies.
• Provide remote support and on-site assistance as required, ensuring timely issue resolution.
• Working in co-ordination with Business and internal team ensuring to get deep understanding of network and traffic flows.

• Demonstrate a comprehensive understanding of Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics.
• Stay updated on the latest developments in technologies and incorporate them into troubleshooting and support activities.

• Excellent knack to Diagnose and resolve complex network issues involving hardware, software, and protocols in the shortest period.
• Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols).
• Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.
• Provide technical troubleshooting and guidance during maintenance windows.
• Ability to work on interoperability scenarios.

• Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
• Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks.
• Ensure technical governance of the maintenance window to guarantee a successful outcome.
• Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
• Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions.
• Shorten the time to resolution during complex situations by using knowledge of the existing network and their operations.
• Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimising service interruptions.

• Proactively identify areas for improvement in network performance, reliability, and efficiency.
• Collaborate with internal teams to implement enhancements, updates, and optimisations based on identified improvement opportunities.
• Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities.

• Perform regular audits of network configurations against Design and Configuration recommendations.
• Ensure adherence to best practices and recommend adjustments to optimise network performance and security.
• Collaborate with network operators to implement recommended configuration enhancements.

• Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs.
• Familiarity with common tools including but not limited to NMS, Ticketing, Knowledge and Document Management etc.
• Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools.

• Self-Leaner and a love for troubleshooting and getting under the hood.
• Team player who leads by helping others and being available when the team needs them.
• Exhibit excellent verbal and written communication skills.
• Demonstrate the ability to stay calm and focused during outages and business escalations.

• Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities.
• Document automated solutions using scripts and playbooks for future reference.

• CCNP, CCIE Preferred
• ITIL Foundation Certification
• Automation and Programming Certifications

IDFC FIRST Bank