Associate Client Solutions Manager
Epsilon
- Chicago, IL
- Permanent
- Full-time
- Provide world class service to clients internally and externally, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner.
- Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities.
- Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables.
- Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth.
- Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
- Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork.
- Manage asset collection with Client.
- Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy.
- Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations.
- Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
- Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments.
- Review and finalize campaign completion reports.
- Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities.
- Challenge yourself to become an expert in digital media channels for maximum impact - including display, mobile, search, social and online video, among others.
- BA/BS degree or equivalent.
- Self-starter, naturally inquisitive and eager to grow.
- Excellent interpersonal communication skills.
- Solution oriented mindset / Analytical thinker.
- Technical aptitude and the ability to pick up new technology quickly.
- Efficient time management skills - able to sustain timeline management and campaign deliverables.
- Strong organizational skills.
- Ability to work under pressure and adapt quickly to adverse situations.
- Problem-solver with investigative skills.
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility