Client Advocacy Analyst
Global Payments
- Cuajimalpa de Morelos, D.F.
- Permanente
- Tiempo completo
Reaching out to new accounts to train and educate on the complexities integrated processing
Handle-High Volume and High-Risk Pricing ReviewsHave value-driven and relationship building conversations with clients while addressing pricing needsWork together with Client Care and Pricing Analysis teams to address pricing requests through proactive effortsNegotiate with clients to establish a pricing plan both our company and their business can agree upon to successfully proceedEducate and answer client questions in regards to pricing structures, rates, fees, interchange, and
statementsNegotiate contract extensions when pricing adjustments are needed through the use of Addendums
Business Partner Escalations and Client Experience CampaignsEffective handling of at-risk client escalations shared through our mutual business Partner relationshipsAssist Business Partners with focused campaigns to enhance Client Experience and attrition efforts Client Support FunctionsResponds to inbound IM, phone and email inquiries from internal departments, clients and partners regarding the use of Global Payments products and servicesActs as central point of contact to high-profile clients, as neededMaintain ongoing client relationships and account management, as neededWhat Are We Looking For in This Role?Minimum Qualifications
- 1+ years of Customer Service experience
- Strong organisation and analytical abilities
- Detail-oriented
- Ability to learn new technologies
- Strong leadership skills
- Self-starter
- Highly articulate in phone and email communication
- Bachelor's Degree
- 1+ Year in the Credit Card Industry
- 1+ years of account management or sales
- Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Normally receives detailed instructions on all work.
- Problem Solving - Ability to solve problems using experience and good judgment
- Effective Communication - Demonstrated effective written and oral communication skills
- Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms