IT Support Analyst II
DirectedLINK
- Scottsdale, AZ
- Permanent
- Full-time
- Bachelor’s Degree or equivalent work experience in a related field required
- IT certifications or equivalent work experience preferred
- 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
- 2+ years’ experience supporting the following applications and technologies preferred:
- Trend Micro Antivirus
- Citrix
- Active Directory
- TCPIP, DNS, DHCP, WINS
- VPN client configuration
- Microsoft Exchange/Outlook: Creating rules
- Microsoft Excel: understanding Macros and formulas
- Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
- Help Desk Incident Management Software
- SQL or Microsoft Access database
- Remote control tools – Bomgar preferred
- Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required