IT Support Analyst II

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  • Scottsdale, AZ
  • Permanent
  • Full-time
  • 2 months ago
TITLE: IT SUPPORT ANALYST IIDAYS/HOURS: M-F / 6AM-3PM mtHYBRID: 3 IN / 2 OUTTYPE: CONTRACT-TO-HIRE (6 months)LOCATION: SCOTTSDALE, AZHOURLY PAY: $28-$32INDUSTRY: MANUFACTURING AND DISTRIBUTIONCOMPANY INFOOur client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.· Great company culture with emphasis on collaboration and team building· Growth opportunity· Minimal outsourcingROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.REQUIRED & PREFERRED QUALIFICATIONS
  • Bachelor’s Degree or equivalent work experience in a related field required
  • IT certifications or equivalent work experience preferred
  • 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
  • 2+ years’ experience supporting the following applications and technologies preferred:
  • Trend Micro Antivirus
  • Citrix
  • Active Directory
  • TCPIP, DNS, DHCP, WINS
  • VPN client configuration
  • Microsoft Exchange/Outlook: Creating rules
  • Microsoft Excel: understanding Macros and formulas
  • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
  • Help Desk Incident Management Software
  • SQL or Microsoft Access database
  • Remote control tools – Bomgar preferred
  • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

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