Senior System Engineer / Senior Telecom Engineer
Business Performance Systems, LLC
- Denver, CO
- $127,000-135,000 per year
- Permanent
- Full-time
- Telecommunications Management:
- Oversee the Avaya Aura Communication Manager for voice services at designated locations.
- Manage voicemail systems, add/remove users, and ensure optimal system performance.
- Conduct site surveys, design voice networks, and develop long-range telecommunication plans.
- Interface with maintenance providers to monitor and implement system updates and upgrades.
- Video Teleconferencing (VTC) Support:
- Administer and support the enterprise-wide deployment of Polycom VTC systems.
- Coordinate the management and ordering of VTC services across agency.
- Provide technical support for the ongoing support of VTC hardware and software.
- System Administration:
- Maintain compliance with SLAs and security protocols.
- Perform system tuning, monitoring, and management of user roles.
- Document processes and configurations, manage patches, and mitigate vulnerabilities.
- Training and Support:
- Develop and distribute training materials for end-users on new systems and features.
- Provide tiered support (Tier 1/2/3) for telecommunication and VTC issues.
- Project and Change Management:
- Actively manage change functions and requirements for telecommunications and VTC systems.
- Assist in the development and implementation of transition plans for new technology adoption.
- Bachelor's in computer science, Engineering, Technology or a related field
- 10+ years of experience
- Minimum of 5 years of related technical experience in supporting Information Technology environment at the server/data center level.
- Proficiency with Avaya Communication Manager PBX, Polycom VTC systems, and general network management.
- Relevant certifications in Avaya, Polycom, or other telecommunications/VTC technologies
- Excellent problem-solving skills, ability to manage multiple tasks, strong communication skills, and experience in a leadership role.
- $127,000-$135,000/yr, based on capability and experience
- Location: Washington, DC metro area and/or Lakewood, CO
- Telecommuting: Limited
- Hours: Full Time