Clinical Applications Support Specialist - REMOTE

• Train, counsel and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded VMS products.
• Develop tailored training programmer for customers in the appropriate use of Varian Medical Systems hardware and software products.
• Deliver high quality on-site / remote trainings to customers to instruct them on newly installed VMS products, upgrades to existing systems, or for other product developments.
• Provide applications support for internal VMS product testing activities and involvement with Customer Satisfaction Phase testing, where needed.
• Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.
• May also provide demo support to local, regional and national customer trade events.
• Provide support for and participation with the internal training of other VMS colleagues, where needed.
• Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer oriented activities is available and current.
• Maintain competencies and VMS trainings in an on-going and timely manner. e.g. LMS certifications, internal or external training courses, or on-site hospital visits.
• Attend Health Safety training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health safety in the workplace environment, particularly concerning travel safety, radiation and electrical safety

• Fluency in English (spoken and written)
• Be willing to travel extensively, in India, Bangladesh, Nepal and Sri Lanka, normal and non- normal hours and days (as required) in order to best support
• Excellent communication skills, teaching experience a plus.
• 4 years professional clinical experience working in radiotherapy and experience in Oncology Management System(ARIA) and Radiation Therapy equipment's, Such as Truebeam, Halcyon etc..
• Competency with MS Windows and Office applications.
• Sound understanding of customers and their clinical requirements.
• Excellent communication and organizational skills, along with a mature approach are all prerequisites.
• An in depth knowledge of modern radiotherapy techniques and their underlying principles is also essential.
• Good knowledge of processes and methods used in VMS product areas such as product specification, product developments / expansions and product security and safety.
• Must be highly self-motivated and able to perform day-to-day work with little or no direct supervision, whilst still maintaining good integration to working with the wider team.
• Must be comfortable working within an horizontal organizational structures philosophy.
• Master Degree or Degree/Diploma in Radiotherapy Technology with 4 years of related experience.

• Be able to interpret customer concerns and translate to machine issue.
• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
• Basic accelerator theory knowledge.
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

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