Assistant Vice President

Al-Futtaim

What you will do:

Able to collaborate and coordinate with various department for resolution
Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers
Implement new customer service metrics and reporting systems
Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information
Monitor call center performance metrics and develop and implement strategies to improve customer service
Strict adherence to process turn around times and adhere to commitments made to the client

Bayt