District Manager
Valet Living
- Chicago, IL
- $56,000-59,000 per year
- Permanent
- Full-time
- Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities
- Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload
- Comply with, promote, and train Service Valets on collection policies and procedures
- Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
- Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
- Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
- Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
- Provide on-call support to Service Valets and assigned communities
- Report safety incidents in a thorough and timely manner
- Regularly complete community checks to ensure quality standards are maintained
- Address associate development needs and facilitate appropriate coaching or training opportunities
- Attend team meetings virtually, in person, or off-site when needed
- Perform other duties as assigned
- High school diploma or GED equivalent
- Proven track record in building and leading successful teams
- Strong analytical skills with experience working with spreadsheets and data analysis
- Proficiency in MS Word, Outlook, Excel & PowerPoint
- Solid understanding of basic employment law, customer service principles, and leadership/management concepts
- Demonstrates unwavering work ethic, integrity, and a strong sense of accountability
- Ability to effectively manage stress and adapt to a changing work environment
- Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals
- Proven ability to build and maintain effective teams, while holding oneself and others accountable
- Excellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs
- This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders
- Ability to occasionally work outdoors and work/drive in changing weather conditions
- Ability to be exposed to disagreeable odors
- Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
- Health coverage for you and your family through medical, dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
- Referral bonus program (up to $2,500 for each referral hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
- Associate and family assistance program
- Associate Relief Fund
- Associate discount program
- Rewards and Recognition program
- Free access to Torch Fitness (virtual program and events)