Outside Sales & Design Consultant - Chicago
The Container Store
- Chicago, IL
- Permanent
- Full-time
- Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promotor surveys.
- Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home
- Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner
- Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others
- Develops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the store
- Collaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installation
- Remains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation
- Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to
- Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebration
- Assists customers with personal confidential information related to the Company credit card and application process
- Arrives promptly to all scheduled appointments, and other required work assignments
- Maintains discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
- Competitive Pay
- Medical/Dental/Vision Plans
- Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
- Paid Time Off plus Holidays
- 401(k) Retirement Plan
- Employee First Fund: providing grants to employees experiencing unforeseen emergencies
- College degree preferred
- 2-5 years outside sales experience preferred, custom closets experience a plus
- Proven track record of exceeding sales goals and driven for continual success
- Self-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goals
- Knowledgeable about design principles, and experienced in outside sales and the custom space industry
- Maintains professional appearance when representing The Container Store
- Knowledge and passion for following trends in the custom space, interior design, fashion, and retail industry
- Reliable transportation for travel to and from customers’ homes for scheduled appointments
- Must have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection form
- Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check
- Strong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design tools
- Ability to work in a constant state of alertness and a safe manner
- Ability to work effectively and efficiently when outside the store based on the Company Telecommuting Policy
- Commitment and flexibility to manage schedule, work additional hours based on needs of customers and business
- Ability to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organization
- Ability to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Possesses focused attention to detail while working quickly and accurately under pressure
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership