Systems Engineer
Palmetto Technology Group, Inc.
- Savannah, GA
- Permanent
- Full-time
- Create and follow detailed processes to deliver consistent results
- Provide advanced support of Microsoft’s core business applications Azure, M365, Office, etc.
- Implement, support, and manage Microsoft and VMWare operating systems
- Provide advanced support and design of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc.
- Implement, support, and manage disaster recovery solutions
- Provide advanced configuration and support of network infrastructure technologies: WAN and LAN connectivity, routers, firewalls, VPN, RDS, and security
- Monitor system alerts and notifications through RMM tool, and respond accordingly through service tickets
- Provide support for all types of end user devices
- Implement, support, and manage IP telephony solutions
- Provide after-hours support per scheduled on call rotation
- Become the subject matter expert in assigned technology
- Act as technical resource for projects
- Escalate and schedule service tickets that require higher level or vendor support
- Mentor service team members
- Thoroughly document tickets on a real-time basis
- Consistently exceed defined Service Level Agreements
- Ensure Ticketing Quality Assurance through proper ticket documentation
- Document internal processes and procedures related to duties and responsibilities
- Strong verbal and written communications skills
- Strong technical diagnostic skills
- Ability to multi-task, adapt to changes quickly, overcome hurdles, and respond with a high sense of urgency
- Technical awareness: ability to match resources to technical issues appropriately.
- Understanding of technical support tools and techniques used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment