Systems Engineer

Palmetto Technology Group, Inc.

  • Savannah, GA
  • Permanent
  • Full-time
  • 21 days ago
  • Apply easily
JOB SUMMARY: Responsible for the resolution of remote and onsite support requests, planning and implementation of technology hardware and software, and serving as an escalation point for complex help desk issues.POSITION RESPONSIBILITIES:Technical:
  • Create and follow detailed processes to deliver consistent results
  • Provide advanced support of Microsoft’s core business applications Azure, M365, Office, etc.
  • Implement, support, and manage Microsoft and VMWare operating systems
  • Provide advanced support and design of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc.
  • Implement, support, and manage disaster recovery solutions
  • Provide advanced configuration and support of network infrastructure technologies: WAN and LAN connectivity, routers, firewalls, VPN, RDS, and security
  • Monitor system alerts and notifications through RMM tool, and respond accordingly through service tickets
  • Provide support for all types of end user devices
  • Implement, support, and manage IP telephony solutions
  • Provide after-hours support per scheduled on call rotation
  • Become the subject matter expert in assigned technology
Operational:
  • Act as technical resource for projects
  • Escalate and schedule service tickets that require higher level or vendor support
  • Mentor service team members
  • Thoroughly document tickets on a real-time basis
  • Consistently exceed defined Service Level Agreements
  • Ensure Ticketing Quality Assurance through proper ticket documentation
  • Document internal processes and procedures related to duties and responsibilities
QUALIFICATIONS/SKILLS:
  • Strong verbal and written communications skills
  • Strong technical diagnostic skills
  • Ability to multi-task, adapt to changes quickly, overcome hurdles, and respond with a high sense of urgency
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Understanding of technical support tools and techniques used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment
CREDENTIALS AND EXPERIENCE:Minimum 4 years System and Network Administration experience2 years of experience with virtualization technologiesWatchGuard Advanced Certification or completion within 3 months of employmentMicrosoft advance certification or completion within 6 months of employmentBachelor's degree in computer science or related field preferredPowered by JazzHR

Palmetto Technology Group, Inc.