Service Technician (Low Voltage/Integrated Security)

• Be aware and knowledgeable of job-site risks and how to prevent them to ensure safety for self and team.
• Help maintain the safety and cleanliness of SecurAlarm property; treat Securalarm vehicles with care; communicate repair needs immediately and maintain cleanliness at all times.
• Take pride in your appearance and surroundings; keep a clean and orderly job site and working environment; maintain SA’ professional image.
• Communicate opportunities for additional training needs to promote an ongoing commitment to a safe environment.
• Support complete system diagnostics and troubleshooting including field devices and their connections.
• Understand a client’s system and IT infrastructure (ex. network configuration, function, critical systems, etc.) and confidently troubleshoot as needed.
• Take decisive action and engage the Engineering and PM team to bring potential equipment issues to light during jobs.
• Consistently progress towards NICET II and FAST certifications within 2 years by fulfilling the Fire Alarm Specialty Technician apprenticeship program requirements.
• Support after hour client needs through the On Call rotation and adhere to the On Call Policy.

• Plan ahead and schedule time to set yourself and team up for success; take time to understand the problem and client history; reach out to appropriate sources for additional information; anticipate material and equipment needs.
• Check in with the client before and after each service call.
• Take time to develop a personal connection with our clients in ways that are meaningful to them.
• Project a professional image while in the field by maintaining personal and equipment appearance to the highest of standards.
• Sedona arrival, departure, and travel times are entered in real-time according to the project/service ticket number and with the correct labor code to ensure accurate job costing.
• Each ticket worked on is clearly noted with steps taken, materials used, and next steps needed to set up others for success.
• Response to service dispatch requests or inquiries is required within the hour.
• Conversion/audit/inspection/upgrade checklists are filled out and 100% complete every time.
• Maintain accurate and detailed notations on service tickets and documentation as it pertain to making the client’s overall experience a success.
• Assist in SA’ efforts to maintain accurate inventory levels by returning unused parts to stock and completing the information on the appropriate sign-out sheets.
• Understand Service Agreements and Testing commitments, including the scope of work in those agreements.
• Resolve service requests and proactively seek solutions in anticipation of clients’ needs.
• Develop meaningful relationships with clients and team members

• Balance high accuracy with efficiency
• Strength in record keeping
• Technical understanding of product lines
• Able to learn new products and technology
• Manage multiple priorities
• Quality communication – overcommunicate progress, needs, and changes to team members, partners, and clients to ensure all parties are in the loop and experience no surprises
• Resourcefulness - produce creative solutions to solve pain points and problems for clients; get satisfaction from solving mysteries through troubleshooting, research, root cause analysis, etc.
• Dedication & passion – be a champion of the SecurAlarm culture and fully invested in creating a phenomenal experience for clients and team members

• Authorization to work in the US
• A valid driver's license, can drive company vehicle, and be insurable under fleet policy
• Be able to pass background screening and drug test (including marijuana) as our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring.
• Be able to see, hear, speak, and write clearly to communicate with team members and/or other clients.
• Be able to lift and carry up to 75lbs.
• Be able to work a flexible schedule to meet client needs.
• Manual dexterity for reaching, climbing, and lifting of small to large objects, and operating construction equipment.
• Basic technical knowledge of networks, IT infrastructure, electrical theory, software interfaces, and the ability to understand blueprints
• Ideal but not required: Knowledge of construction life cycles; fire and building codes such as NFPA 72 and Michigan building code; general knowledge of IT infrastructure; knowledge of fire alarms systems and devices
• Experience with low-voltage electricity
• Experience reading blueprints and wiring diagrams
• Experience with Microsoft Office suite (Word, PowerPoint, and Excel)
• Strong technical and mechanical aptitudes
• Strong written and verbal communication skills
• The ability to work independently on multiple issues

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